We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address:
The Whiskey Reserve, 17/18 Temple Lane South, Temple Bar, Dublin, D02 E735, Ireland
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or custom items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For in-store whiskey tastings that are booked in advance, we kindly request a 24-hour notice for cancellations or changes in order to receive a full refund. This allows us to manage our tasting schedule and accommodate other guests who may be interested in booking a tasting.
To cancel or modify your booking, please contact us at firstname.lastname@example.org at least 24 hours before the scheduled tasting time. If you provide us with the required notice, we will issue a full refund for your booking.
If a cancellation or modification request is made within 24 hours of the scheduled tasting, we will not be able to provide a refund. However, we will do our best to reschedule your tasting for a future date, subject to availability.
In the event that The Whiskey Reserve needs to cancel a tasting due to unforeseen circumstances, we will notify you as soon as possible and provide a full refund or the option to reschedule for a future date.
We appreciate your understanding and cooperation with our 24-hour notice refund policy for in-store tastings. This policy helps us ensure a smooth and enjoyable experience for all of our guests.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.